Procurement Project for Professional Technical Services of the China Animation Museum

Procurement Requirements

I. Project Overview

1. Venue Introduction. The China Animation Museum (hereinafter referred to as "Animation Museum") is the first national-level animation-themed museum approved by the National Radio and Television Administration and the China Animation Association. It integrates various functions such as exhibition, collection, education, experience, and academic research, aiming to build the largest, most diverse, and most authoritative modern animation museum in China, which is innovative domestically and first-class internationally.

2. Geographic Location. The Animation Museum is located at No. 375, Baima Lake Road, Changhe Street, Binjiang District, Hangzhou City, on the island east of the Animation Square in Baima Lake Ecological Creative City, with a planned area of 2.77 hectares and a main building area of approximately 30,167 square meters.

II. Service Content

1. Explanation Services

(1) Responsible for the explanation service work in all exhibition areas of the museum.

(2) Participate in the writing, modification, and arrangement of explanatory texts.

(3) Assist the competent department in carrying out social science popularization education activities.

(4) Other work related to explanation services.

2. Venue Services

(1) Responsible for answering phone inquiries at various inquiry desks in the museum, providing service consultations, lost and found services, broadcasting for missing persons, and other convenience services.

(3) Responsible for recording, organizing, and providing feedback on visitor reception information.

(2) Responsible for searching, borrowing, and organizing books in the animation library.

(3) Responsible for guiding the experience, operation, and order maintenance of various multimedia and interactive exhibition facilities.

(4) Responsible for inspecting the cinema, controlling entrances and exits, guiding audiences, and maintaining order.

(5) Responsible for the daily simple operation and cleaning of cinema facilities, assisting in theater performances, cinema screenings, and conference support.

(6) Responsible for liaising with maintenance suppliers for cinema and exhibition facilities, promptly addressing various hardware and software malfunctions, and supervising the implementation of maintenance plans.

(7) Assist the security management department in properly and reasonably handling various emergencies.

(8) Other work related to venue services.

3. Security Staff Duty Services

(1) According to the relevant requirements for the management of museum security personnel, provide daytime supervision and nighttime duty services for security personnel, fulfill security responsibilities, and keep detailed duty records.

(2) Other work related to security staff duty services.

III. Overall Requirements for Service Personnel

The China Animation Museum is the first national-level animation-themed museum, collecting, displaying, and showcasing numerous scientific, interactive, and visually appealing animation technology exhibits. It has supporting functional areas such as a merchandise sales area, cinema, library, café, and restaurant, with strict requirements for professionalism, safety, and standardized operations. Audience services strive to be professional, efficient, meticulous, and considerate.

(1) The purchaser shall manage the outsourced service management organization established by the successful supplier.

(2) The successful supplier shall establish corresponding rules and regulations for the management, recruitment, training, and assessment of professional technical service personnel based on the actual situation of the Animation Museum, and report to the purchaser before implementation, which shall be carried out after the purchaser's consent.

(3) The purchaser has direct participation and approval rights in the setting of important positions, personnel recruitment, and management decisions. If deemed necessary, the purchaser may review the financial status and financial statements of the successful supplier.

(4) In handling special, urgent, and emergency incidents, the purchaser has direct command authority over the provision of professional technical service personnel.

(5) The professional technical service personnel provided by the successful supplier must be stationed at the venue.

(6) The successful supplier must ensure the continuity, sustainability, and professionalism of services, reasonably allocate and arrange the types and numbers of personnel to meet the purchaser's needs.

(7) The successful supplier must conduct strict political reviews of the recruited personnel to ensure that they have no criminal records.

(8) Employees of the successful supplier must wear standardized uniforms according to job requirements, regulate their behavior, and pay attention to their appearance and public image. Personnel recruited for certain image-related positions must meet relevant requirements regarding physique and height.